What if a claim is denied?
Any electronic EOB (ERA) received by RevFlow with denied service lines will automatically appear on the Open Zero Payments reports. Although the denials will appear on the Release ERA page, they won't be worked from there. We’ve purposely ensured denials are worked on a different page to create separate worklists.
Important: Do not work denials while posting payments from the Release ERA page. For more information on working denials, please see: Open Zero Payments.